To coordinate and schedule appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). Responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations. Responds to all inquiries from patients, insurance carriers and PC P’s by telephone and/ or written correspondence using quality customer service. Works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.
Level and type of experience REQUIRED
Minimum of three (3) years experience with third party medical insurance, HMO and managed care
Level and type of experience PREFERRED