Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Program Coordinator for Student Services and Academics
The Program Coordinator will advance a culture of hospitality and hospitable learning environment through the support of academic processes and services for all students. This program coordinator will serve as our ADA liaison and facilitates DDS efforts to support students with ADA Accommodations. This role also operationalizes academic functions, including maintaining various academic records and systems and managing other programs, services, and events of the office of Academic Programs focusing on residential degree programs.
This role includes involvement in many digital systems including, but not limited to, People Soft (student information systems), CANVAS (learning management system), Anthology (portfolio program), Stellic (degree audit software), Evaluation Kit (course evaluations), and Qualtrics (survey tool). The Program Coordinator will seek synergy between systems and backend processes and with forward-facing message delivery via advisement and marketing strategy with all stakeholders.
The selected candidate should possess a high level of confidentiality, event coordination and organizational skills, attention to detail, ability to multitask, as well as handle interruptions with grace. The Program Coordinator should possess strong interpersonal and communication skills—both verbal and written, with the ability to build and teach systems of structure with partners and stakeholders with integrity and ease.
The Program Coordinator will support students through course registration and degree completion. Experience in academic departments a plus.
The Program Coordinator will report to the Assistant Registrar under the leadership of the Senior Director of Academics and Registrar.
Occupational Summary
Responsible for student services and academic functions, including direct advising and support of academic processes such as course registration, curricular certificate programs, portfolio, degree completion/graduation, and other functions of the office of Academic Programs; supports students with ADA accommodations.
Work Performed
Serves as DDS Liaison and main contact with Student Disability Access Office (50%)
Manage academic processes and systems (50%)
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Manage all degree-based certificates, including Bulletin, catalog, websites, declaration process, and tracking in Stellic
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With direction from the Assistant Registrar, manage workflow of communications from Academics to all students about upcoming deadlines, and milestones for academic processes; manages student traffic, including Academics email account
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Contribute to web presence and communication strategy of office of Academic Programs, updating materials and announcements regarding residential degree programs, registration forms, academic paradigms, etc.
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In consultation with the Assistant Registrar, participate in each term’s course registration process: build and revise course schedules in CLSS system; prepare and distribute Course of Instruction and daily Academic Calendar; track incomplete grade agreements and follow-up with faculty and students.
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Supports all aspects of academic events, i.e., Divinity Baccalaureate, graduation, and degree clearance
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Plan academic events, including Premiere Day, Certificate Days, RISE, Student Awards, and be the main contributor to school and university Commencement planning and programs
Minimum Qualifications
Education
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires one year of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
Preferences
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Master’s degree in higher education, psychology, computer science, liberal arts or equivalent
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Previous support of adult learners
Job Code: 00002321 PROGRAM COORD
Job Level: 10
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.