Company Info

Virginia Commonwealth University Health System
1250 East Marshall Street
Richmond, VA, United States

Phone: 866-289-5374
Web Site: www.VCUHS.jobs

Company Profile


Patient Concierge Rep


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Job ID:

258691

Location:

VA, United States 
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Job Views:

12

Posted:

08.13.2019
col-wide   

Job Description:

VCU Health System's Audiology Department is seeking a Patient Concierge Representative to assist in coordinating and scheduling appointments and being a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services.

Responsibilities

Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation. Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required. Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed

Qualifications

Required

High School Diploma or equivalent

Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting

Strong customer service skills and patient/customer centered focus in positive manner in all situations

Preferred

Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field

Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology




Company Info


Virginia Commonwealth University Health System
1250 East Marshall Street
Richmond, VA, United States
Phone: 866-289-5374
Web Site: www.VCUHS.jobs

Patient Concierge Rep

col-narrow-left   

Job ID:

258691

Location:

VA, United States 
col-narrow-right   

Job Views:

12

Posted:

08.13.2019
col-wide   

Job Description:

VCU Health System's Audiology Department is seeking a Patient Concierge Representative to assist in coordinating and scheduling appointments and being a primary point of contact for patients with initial consults/appointments, treatment plans (i.e. infusion, outpatient diagnostic services) for multiple locations and multiple services.

Responsibilities

Reviews whether medical records are received, appointment lists or scanned documents are in order to ensure that all documents are available to support complete and thorough evaluation. Interfaces with nursing staff regarding appropriateness of appointment and obtains preauthorization as required. Monitors patient cancellations for appointments, processes cancellations in a timely manner, and where appropriate, utilizes wait lists to offer improved access to the clinics for new and established patients. Provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. Schedules or reschedules initial consults/appointments, as appropriate, for multiple locations. Performs all aspects of the Patient Access Rep position, as needed

Qualifications

Required

High School Diploma or equivalent

Minimum of two (2) years of previous patient scheduling/registration work experience in a healthcare setting

Strong customer service skills and patient/customer centered focus in positive manner in all situations

Preferred

Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field

Three (3) years' work experience with medical insurance, HMO, managed care, GE/IDX, Cerner order entry; appointment scheduling and medical terminology