Job Title
S.B.F.0056.Systems Support Specialist.
Location
Henrico, VA, US
Organization Name
S_Human Resources
About Us
Henrico County Public Schools is one of the six largest county public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocean to the east; 94 miles from the scenic Sky Line Drive to the west; 106 miles from Washington, D.C. to the north; and 75 miles from the North Carolina border to the south.
Our Mission: Henrico County Public Schools, an innovative leader in educational excellence, will actively engage our students in diverse educational, social and civic learning experiences that inspire and empower them to become contributing citizens.
General Statement of Duties
As a member of the Data Systems Support team, this role provides data analysis and system support expertise for Oracle Human Resources Management System (HRMS) modules and Human Resource department processes; serves as a primary liaison between County IT staff and HR for department specific and division initiatives; routinely utilizes own subject matter expertise of department operations, processes, and technologies; identifies operational challenges, bottlenecks, redundancies, etc. and identifies technology solutions to maximize the departments operations process and staff’s productivity.
This is a full-time, 12 month position (8 hours per day) available on June 10, 2024. Minimum salary $72,875.75 or based on promotion policy for internal candidates.
Essential Duties
- Maintain a comprehensive up-to-date working knowledge and understanding of data systems used by HCPS HR in support of department operations and proactively seek to streamline business processes by working collaboratively with Subject Matter Experts (SME), IT staff, and other technology-centric resources.
- Gather functional and business requirements from non-technical users and stakeholders, then translate those requirements into functional-technical specifications for County IT or other technical personnel.
- Appropriately refer and collaborate on issues with supervisor, team members, and/or appropriate IT department staff.
- Use advanced knowledge, skills and abilities based on systems super-user developed subject matter expertise to resolve complex technical issues and implement solutions with minimal guidance.
- Create and maintain accurate documentation, paper and electronic records to include operating procedures and detailed project information, records and reports for assigned projects.
- Use advanced super-user functional-technical expertise and serve as the “go-to” person for solving unusual and complex issues.
- Serve, lead, and handle routine and special projects of various levels of scope and complexity independently, from planning to closing, keeping manager appropriately informed, may include cross-functional and inter-departmental project teams as needed.
- May serve as a supervisor to assigned staff.
- Coordinate the “big picture” impact assessments of technology on department’s operational needs, including workflows and data needs, and technology’s ability to enhance processes and meet the department’s, end-users’ and all other stakeholders’ needs without negative impact/consequence.
- Generate ad-hoc reports as required for organizational needs.
- Serve as help-desk resource in responding to users' Oracle questions concerning software
- Perform other duties as assigned.
Minimum Qualifications
· Possession of a bachelor's degree or equivalent combination of education, training, and experience.
· Strong computer skills with ability to proficiently use computer and typical business software and applications such as Microsoft Office 365 applications, SharePoint, and Adobe.
· Ability to express ideas clearly and concisely, orally and in writing.
· Ability to multitask and effectively manage competing priorities.
· Ability to work independently and recognize when to elevate issues for guidance or resolution.
· Basic to intermediate SQL querying skills
· Consistently demonstrates excellent data management, research, and organizational skills with excellent attention to details.
· Personal accountability, including teamwork and establishing and maintaining positive relationships.
· Excellent analytical skills and a passion for problem-solving.
· A proactive attitude and a desire to make a positive impact.
Additional Information
· Ability to acquire and demonstrate an in-depth knowledge of the department’s operations and processes.
· Demonstrated ability to understand organizational policies, business practices, and procedures and incorporate in the development and production of work
· Excellent computer data and project management skills sufficient to manage assigned project and related resources to completion; SME level knowledge and understanding of the department’s operations, processes and the array of technologies and peripherals integral to the department’s operations.
· Advanced troubleshooting and diagnostic skills.
· Advanced working knowledge of assigned module or functionality of enterprise system,
· Consistently demonstrates sound critical thinking skills and sound judgement in making viable recommendations and decisions.
· Ability to work under pressure.
· Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs to appropriately address requests, needs, and issues including the ability to synthesize data provided by end users.
How To Apply
To be considered for the listed vacancy, you must submit an online application. Resume and transcripts can be mailed, faxed, or hand-delivered to:
Henrico County Public Schools
Department of Human Resources
P. O. Box 23120
3820 Nine Mile Road
Henrico, VA 23223
Fax: (804) 652-3763
The School Board of Henrico County is committed to nondiscrimination with regard to sex (including pregnancy), gender, race, color, national origin, disability, religion, ancestry, age, marital status, genetic information, or any other characteristic protected by law (except where such is a bona fide occupational qualification), in employment or in its programs and activities.
Minimum Salary
Maximum Salary
Currency
USD
Main Organization
Public Schools
Public Schools
Employment Status
Permanent Fulltime
Permanent Full-time
Amount of Travel
Work At Home