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About Duke Regional Hospital
Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.
Work Location: Lincoln Community Health Center – Durham, NC
Working hours:
General Description of the Job Class
This individual performs, under supervision, a variety of duties in accordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, assisting with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.
Duties and Responsibilities of this Level
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To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
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Restock automatic dispensing cabinets as needed
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Answer and screens telephones calls and directs calls to appropriate personnel when needed.
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Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications).
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Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
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Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
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Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., automated dispensing cabinets, pharmacy management systems).
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Deliver medications and supplies to patient care and ancillary areas.
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Complete and document all assigned safety and quality activities in compliance with department procedures.
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Manage individual responsibilities while supporting team members and contributing to broader team goals.
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Perform other related duties incidental as assigned.
Knowledge, Skills & Abilities
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Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
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Proficient computer skills.
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Strong written and verbal communication skills.
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Requires critical thinking skills with ability to implement solutions.
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Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
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Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
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Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.
Minimum Qualifications
Education
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Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
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Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
Experience
Degrees, Licensures, Certifications
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Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
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Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.