Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Admissions Office
The Fuqua School of Business
Duke University
Position Summary
Admissions Counselor, Level 10, Fuqua School of Business
Overview
The Admissions Counselor provides administrative support, project management and coordination of admissions functions. This position works closely with recruiters to support their efforts in executing on marketing and outreach strategies, counseling prospects/applicants, responding to inquiries, and coordinating interviews and open house logistics. S/he also coordinates across the entire Admissions team to provide support as needed.
Responsibilities
- Assist the team in the implementation of admissions processes and practices
- Work with the on-campus program coordinator on the planning and execution of special on-campus programs such as Open Houses, Information Sessions, Interviews and Yield Events.
- Work with the off-campus program coordinator to support the logistics for Admissions staff traveling to domestic and international events.
- Travel to events domestically and internationally.
- Participate in phone and e-mail campaigns to help answer standard questions and connect prospects to recruiters for follow up and qualification. Provide exceptional customer service
- Assist in reading files
- Efficiently manage daily, weekly, and monthly leads in CRM system and provide to Admissions Officers for follow-up.
- Assist in monitoring social media/blogs such as Facebook groups, Twitter, Instagram, LinkedIn etc.
- Research new sources of leads based on target audience demographics; conduct benchmarking and keep abreast of competitor offerings/promotional tactics to share with Admissions staff and to generate new ideas for outreach and recruitment (across all programs)
- Support the coordination and outreach efforts to engage alumni and students, and involve them in the Admissions process as appropriate
- Assist in Diversity and communication initiatives that assist with enrollment goals.
- Continuously review processes and procedures to ensure the most relevant practices are being used.
- Help coordinate logistics for Virtual Information Session events (across all programs)
- Support Admission Officers, and conduct additional duties as needed
Skills and Qualifications
- Undergraduate degree required
- Admissions, counseling, or corporate recruiting experience highly desirable.
- Demonstrated ability to manage multiple responsibilities simultaneously in a fast-paced environment
- Must be very comfortable in a highly computerized environment, including database management, electronic bulletin boards and e-mail.
- Familiarity with Teams, Zoom or other virtual conferencing systems
- Proficiency in Powerpoint, Excel, Word required
- Social media experience a plus
- Detail oriented, driven, self-motivated, and organized; strong communication and interpersonal skills are essentia
Minimum Qualifications
Education
Work generally requires a knowledge and understanding of college experience and student life obtained through the attainment of a bachelor's degree.
Experience
or an equivalent combination of education and relevant experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.