Occupational Summary
Assist in the evaluation and analysis of Engineering and Operations networking needs and provide for integration of multiple hardware and operating system platforms; install, provide configuration management for and troubleshoot local area networks; provide assistance to user departments; assist in the establishment of university-wide network standards and training programs.
Work Performed
- Assist in the evaluation and analysis of Engineering and Operations networking needs and provide for integration of multiple hardware and operating system platforms within a large, complex university local area network system.
- Support 150 departmental users and 219 systems. Serve as technology liaison. Provide assistance to departmental local area network coordinators and users.
- Install, provide configuration management for and troubleshoot local area network computer software and hardware; install and upgrade network operating system and network-based applications. Maintenance and repair of 124 desktop computers, 69 notebook computers and 26 PC file servers.
- Provide for network security and backup and restoration of user files; monitor network performance. Participate in the establishment of university-wide hardware and software standards for networking and in the planning, expansion and growth of university local area networks.
- Maintain liaison with DHTS representatives or other university data processing operations, professional organizations and equipment manufacturers to ensure utilization of current principles and techniques.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
29 File Servers
• Perform daily backup of each file server
• Maintain security patches and current updates
• Configure new users and all security rights
• On call 24 x 7 for all server problems
175 Computer Workstations
• Maintain software, security, user files and peripherals
• Replace 15-20 systems per year as funds are available
• Perform helpdesk support
Printers
• Maintain and repair of 62 printers
• Responsible for print drivers and all printer issues
Database Management for 9 Databases
• Maintenance and database management
• Daily backup and periodic testing of those backups
Application Support
• Support all normal office applications
• Work with multiple vendors on Duke applications
• Work with DHTS on all email issues
Miscellaneous
• Configure and maintain (24 x 7) 36 Building Automation panels
• Performs all ISSA for Duke Engineering and Operations
• Consult on all BAS (Building Automations Systems) projects
• Responsible for all recommending and/or ordering of hardware and software
Required Qualifications at this Level
Education/Training:
Work requires a Bachelor's degree in mathematics or computer-related field, or equivalent coursework or technical training.
Experience:
Work requires one to two years of local area network management, programming experience or analytical experience with knowledge of several computer languages, programs or systems.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Minimum Qualifications
Education
Work requires a Bachelor's degree in a computer related field, or equivalent course work or technical training.
Experience
Work requires one year of local area network management, programming OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE experience or analytical experience with knowledge of several computer languages, programs or systems.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.