EMILY GRIFFITH TECHNICAL COLLEGE
Traditional 235 work days per year
FTE: 1.0
Salary Range: $67,106 - $80,527
**Please note: Applications will be received until May 21, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org.**
Essential Functions and Objectives:
Provides leadership and focus to the team and senior level consultation to IT users for all aspects of end-user computing. Coordinates the efforts of Client Technology Specialists and contract technicians to provide onsite, online, and phone based support to student, teacher, and administrative staff computers and technology as well as enterprise school information systems. Identifies critical or time-sensitive technology issues in the college, and engages support staff in the timely resolution of these issues. Leads projects, technology implementations and hardware/software deployments as identified by management.
- Installs, configures, and provides basic user training for enterprise software (e.g., e-mail, student information systems, District-hosted and non-District-hosted web-based applications, web browsers, office productivity suites), current Apple and Microsoft client operating systems, and virtualized operating systems (e.g., Windows running virtually on a Mac, an older version of Windows running virtually on a PC inside a newer version).
- Tests software programs, enterprise systems and web applications. Identifies problems with enterprise software in a timely and accurate manner and develops solutions, working intensively with other departments. Installs and troubleshoots client-based and client-server-based student educational software and systems.
- Identifies LAN and WAN networking problems across all 8 layers of network topology and escalates problems to the Network team in a timely and accurate manner. Configures network printers with the proper TCP/IP settings (e.g., IP address, subnet mask).
- Performs continuous real-time updates, completions, and escalations of all service-request tickets if necessary, using SQL-based CRM (customer relations management) system.
- Oversees account creation and deletion, password resets, user security and environment configuration. Troubleshoots and provides basic user training in specific areas of the student information system. Develops online and hard copy documentation for software applications and enterprise systems (e.g., use guides, quick-reference guides, training videos).
- Prepares and manages the distribution of communications from the team to college staff. Provides continuous real-time verbal and written communication of software and hardware news, issues and problems to all CRM team members, LMS (learning management system) and SIS (student information system) team members.
- Troubleshoots Mac and PC clients and servers hardware components and peripherals, and non-computer devices (e.g., printers, Promethean boards, N-Computing systems) in schools and administrative buildings. Develops PC and Mac disk images and deployment strategies for automation of operating system installation. Utilizes remote support applications (such as LANDesk) for software push functionality. Assists with end-user maintenance tasks, such as hard drive defragmentation and user file backup to the NAS (network-attached storage) home folder. Optimizes operating system settings for maximum computer performance and usability. Installs RAM memory, hard drives, CD/DVD drives and peripherals.
- Develops queries and filters for data mining of specific information in student information systems. Develops scripts for automation of repetitive tasks (e.g., LDAP object creation/deletion, printer assignments for client computers).
- May lead computer support personnel as assigned.
Knowledge, Experience & Other Qualifications:
- Three to five (3-5) years of IT work experience in supporting desktop software and hardware with previous experience supporting diverse user groups in an education environment preferred.
- Experience troubleshooting, isolating and diagnosing problems with proven skills needed to quickly learn new systems and applications.
- Strong attention to detail.
- Effective verbal and written communication skills with the ability to discuss and resolve issues at a technical or non-technical level, depending on the audience.
- Ability to plan, prioritize and organize project work, at times with interruptions.
- Ability to work independently, make decisions and complete assignments.
- Works collaboratively with others on a team and with staff at all levels in all departments.
- Ability to interpret, adapt and occasionally deviate from established practices and procedures for new situations and problems.
- Knowledge of a variety of software and applications: Microsoft Windows, Mac OSX, PC and Mac office productivity suites, web browsers, educational apps, enterprise apps, and web apps. PC and Mac hardware, printers, peripherals, specialized hardware systems (e.g., NComputing systems, Promethean boards).
- Knowledge of Mac servers, virtual PC servers, enterprise systems (particularly the student information system, learning management systems and customer relationship management systems).
- Knowledge of network connectivity, network device configuration and troubleshooting.
- Ability to provide own reliable transportation to perform work across multiple campuses.
Education Requirements:
- High school diploma or equivalent required.
- Must have a valid Colorado driver’s license or be able to obtain a Colorado driver’s license within the state’s required time frame for new residents and meet the District’s insurability requirements.
Additional Information:
- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397
- Compensation Structures: http://thecommons.dpsk12.org/Page/244
- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools
About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors