Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond.
The Senior Manager, Payments will be a key leadership position within Order to Cash (OTC) Magenta Shared Services reporting to the OTC Value Stream Lead, and will initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies.
This position will manage and be responsible for:
•The team responsible for end-to-end payment operations.
•Supporting our customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks or missing payments, while protecting the financial integrity of every transaction.
•Overseeing the performance of all aspects of the T-Mobile payment processes, including the health/performance of payments, efficiency of back office payment exception processing, technology recommendations and process optimization.
•internal and external relationships supporting the payment exception infrastructure, including offshore business partner processing most of the day to day transactions.
This is a critical role with customer, financial and operational impacts and requires SME level knowledge in the Payments area to advise team on integrating e-commerce payments, managing escalations, processing payments and customer clearing, and refunding and returning payments. This position should be familiar with working with third party partners to execute job tasks.
In this role, the Sr Manager is expected to effectively communicate with senior leadership and participate at a senior leadership level within the department.Job Responsibilities:
- Lead/coach team responsible for end to end payment operations for all T-Mobile payment channels (retail/point of sale, IVR, CARE, Mobile and Web) and tenders (Credit Card, ACH, Cash and alternative payment methods)
- Ensure the team operationalized strategic payments projects, develops scalable payments operations, and collaborates with cross functional teams to ensure payment operations is meeting critical initiatives/goals
- Use metrics and quantitative analysis to drive operational excellence while improving efficiency and scale of payments.
- Develop payments roadmap to ensure the business is focusing on the right areas of payments at the right time.
- Partner with Reporting and Analytics to develop/maintain tracking and reporting systems to measure, lead, and communicate operations performance across payments.
- Present results and actionable intel to all levels of organization.
- Find opportunities/issues/gaps with existing and new payment features and process and work with appropriate teams across the Company to implement.
- Lead third party strategic partners that support both back office and payment processing.
- Assist in managing overall cost per payments
- Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
- Bachelor's Degree Business, Finance or Technology discipline (Required)
Work Experience:
- 4-7 years Experience with payments: Credit card, chargebacks, exception processing
- 4-7 years Demonstrated proficiency in team leadership and decision making. Situational leadership style of 3+ direct reports
- 4-7 years Experience working with strategic partners
Knowledge, Skills and Abilities:
- Business Process Improvement: Strong process improvement attitude and capability (Required)
- Regulatory Compliance: Understanding of the payments regulations and compliance landscape as well as experience in operational risk management (Required)
- Project Management: Strong project management skills and meticulous attention to detail. (Required)
- Building Relationships Ability to build strong relationships, gain confidence and effectively communicate and work with teams, business partners and external vendors (Required)
#LI-Hybrid
#LI-Corporate
- At least 18 years of age
- Legally authorized to work in the United States
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.