Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
The Business Chat Representative is is an excellent position for anyone interested in working with business customers who visit T-Mobile business websites and working closely with our Telesales and Field Sales teams to drive customers to T-Mobile.
As a team member, you'll be a key contributor in T-Mobile's revenue engine by being the first point of contact for all web chat based inquiries and leads. As a Business Chat Representative, you will cultivate and quickly respond to web inquiries from both existing and prospective customers. You will set appointments for T-Mobile Account Executives and/or Business Telesales Representatives as well as make outbound calls to customers expressing an interest in T-Mobile services.Job Responsibilities:
- Responding to marketing leads via making outbound calls to prospects and customers. (Percent of time will vary depending upon volume of leads and marketing campaigns.)
- Responsible for consulting with customers real time via web leads to obtain their needs, answer any questions they have, gather relevant customer information, and direct customer to the appropriate department including Care, outside sales, Business and Consumer Telesales.
- Use knowledge of business solutions to best solve customer needs.
- Manage multiple incoming chats at the same time and ensure timely responses.
- Research leads, set appointments for the appropriate sales representative and enter in Salesforce CRM.
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- Less than 2 years Customer Service experience ()
- Knowledge, Skills and Abilities:
- Communication Has good grammar and spelling. Ability to type 45 WPM. (Required)
- Task Management Able to manage and effectively communicate with multiple chats at once. Able to follow processes and procedures correctly. (Required)
- Technology Good knowledge if computers/computer programs and how they work. (Required)
- Bilingual Can speak multiple languages. (Preferred)
- Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.