OFFICE OF OPERATIONS
Hourly, not benefits eligible
FTE: 1.0
Salary Range: $28
Application Deadline: April 26, 2024.
If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org.
Essential Functions and Objectives:
This position is responsible for providing one-to-one schools excellent service and keeping all of their Chromebooks in working order so that students always have access to digital learning. This position does this by repairing, maintaining, imaging, troubleshooting, and updating Chromebooks at one-to-one schools. This position is also responsible for making frequent visits to one-to-one schools, both scheduled and requested, in order to troubleshoot problems on site, pick up damaged Chromebooks, and deliver repaired Chromebooks. Models DPS’s Core Values: Students First, Accountability, Integrity, Collaboration, Equity, and Fun.
- Make regular scheduled visits to one-to-one schools as well as requested visits to address issues with Chromebooks, pick up damaged Chromebooks, and deliver repaired Chromebooks.
- Service and repair Chromebooks in accordance with warranty standards and industry best-practices.
- Monitor schools’ spare pool levels and ensure that schools have sufficient supplies to address student needs.
- Provide support and training for School Technology Representative or School Technology Partner to help them troubleshoot and service Chromebooks when possible.
- Develop and refine systems and workflow for repair and cleaning of devices.
- Utilize and develop processes within an asset tracking system to track Chromebooks and peripherals distributed to students and staff.
- Troubleshoot issues remotely and on-site for Chromebooks, wireless hotspots, and asset tracking software.
- Report data and trends and provide analysis on Chromebook distribution and repair rates.
Knowledge, Experience & Other Qualifications:
- Three (3) or more years of experience in an education related position with duties in computer management, asset tracking, computer repair and troubleshooting, and customer service.
- Valid driver's license, appropriate insurance coverage, and an acceptable driving record for the past three years.
- The ability to take responsibility for one’s own performance.
- Effective communication skills.
- Effectively handle multiple demands and competing deadlines.
- Strong attention to detail.
- High degree of integrity in handling confidential information.
- Ability to work in a multi-ethnic and multicultural environment with district and school leaders, faculty, staff and students.
- Work collaboratively with others on a team.
- Aptitude for variety and changing expectations and a fast-paced environment.
- Excellent customer service skills and the ability to promote healthy and cooperative working relationships with all stakeholders.
- Proficiency with Google Apps (Gmail, Sheets, and Docs).
- Willingness and ability to travel to sites throughout the District.
Education Requirements:
- High School diploma or equivalent.
Additional Information:
- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397
- Compensation Structures: http://thecommons.dpsk12.org/Page/244
- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools
About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.