Application Engineer III/Service Now - Information Solutions/Business Applications

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Job Description

The Applications Engineer III, Business Applications, reports to the Manager of the Business Applications Team in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Applications Engineer III, Business Applications, provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process and educational plans to identify and remove obstacles to change and mitigate the disruption of change. Serves as the subject matter expert in all areas of applications integration. Takes a lead role in projects; participates in team and project meetings and provides input on intelligent solutions to improve efficiency. Coaches, mentors and transfers knowledge to peers and staff, maintains high professional standards, and exhibits excellent customer service skills while performing assigned tasks. 

A bachelor’s degree and five years directly related experience; or a high school diploma and seven years directly related experience or a Masters’ degree and 3 years directly related experience required. Must possess strong interpersonal, project management, analytical and communication skills. Application-specific certification(s) preferred. 

A seasoned ServiceNow ITOM specialist with experience using Discovery and Service Mapping modules. Must be able to manage the CMDB and have a good understanding of CSDM in order to support APM (Application Portfolio Management). Must make sure the CMDB is as accurate as possible through creating and maintaining of Discovery Schedules and monitoring all data sources which feed the CMDB. Will also need a good understanding of basic ServiceNow administration through the use of Client Scripts, Business Rules, Flows, ACLs, Service Catalog, and Portal.

Additional Job Description

Requirements - Education/Skills/Work Experience:

A bachelor’s degree and five years directly related experience; or a high school diploma and seven years directly related experience or a Masters’ degree and 3 years directly related experience required. Must possess strong interpersonal, project management, analytical and communication skills. Application-specific certification(s) preferred. 

A seasoned ServiceNow ITOM specialist with experience using Discovery and Service Mapping modules. Must be able to manage the CMDB and have a good understanding of CSDM in order to support APM (Application Portfolio Management). Must make sure the CMDB is as accurate as possible through creating and maintaining of Discovery Schedules and monitoring all data sources which feed the CMDB. Will also need a good understanding of basic ServiceNow administration through the use of Client Scripts, Business Rules, Flows, ACLs, Service Catalog, and Portal.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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