UNIV – Student Financial Aid Counselor - Office of Enrollment Management

Job Description Summary

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Job Description

Job Description:

Working as a member of a professional team to process student financial aid applications and explain financial aid policies and processes to students, parents, and other constituents. Responsible for general financial aid duties including, but not limited to, counseling students through the financial aid application process, determining eligibility in accordance with State and Federal regulations, electronic processing functions, and other customer service duties. Provides support as needed to meet the goals and objectives of the Office of Enrollment Management.

Job Duties:

Provide students, parents, and other clients of the office, comprehensive counseling on financial aid management (Title IV, Title VII, Title VIII, state and institutional programs), eligibility guidelines, policies, procedures. Provides customers (students, co-workers, and other constituents) with outstanding customer service experience, while ensuring compliance with Institutional, State, and Federal financial aid guidelines. Counsel students and parents regarding all aspects of financial services operations, methods, and policies and procedures to ensure complete, accurate, and timely financing of student educational expenses. Provides consumer information related to program responsibilities and presents information to prospective students in person and at orientation/interviews sessions. (35%)

Responsible for all steps of the financial aid process (need analysis, verification, awarding, loan origination, disbursement eligibility requirements, satisfactory academic progress (SAP), transfer monitoring, over-awards, etc.) and processing records according to federal, state, and established institutional parameters, policies, and procedures to ensure accurate processing, timely release of funds, and accurate reconciliation. Possess working knowledge of Title IV, VII, VIII and State Programs to ensure compliance and audit requirements. Ability to identify issues, investigate possible reasons/solutions, evaluate possible outcomes, and develop the most efficient and effective plan of action for each individual situation. Evaluate and make independent decisions in relation to unusual cases and special requests. Process records and perform specific functions related to Title IV, Title VII, and Title VIII programs to ensure smooth operations of the Office, timely disbursement, and reconciliation of funds. (35%)

Financial Aid Coordinator will lead one or more FA programs (such as FWS, Communications, CHE, Reconciliation, Electronic Data Retention, VA, etc.). (20%)

Assist with additional FA functions such as but not limited to review of ELM guarantee and disbursement reports of private loans, HHS awarding procedures, and front desk duties. Work with other departments to coordinate the tracking, awarding, and disbursement of internal scholarship funds. Develop familiarity and master cross functions within the Office of Student Financial Aid to be able to handle all requests. Assist the Director of Student Financial Aid and Associate Director of Student Financial Aid on projects as needed and perform all other duties in the Office of Student Financial Aid as assigned. (5%)

Participates in general OEM functions, including but not limited to: collaboration between teams, Commencement preparation and execution, special workshops, front desk coverage and any other situational duties as assigned. Seeks out and takes advantage of opportunities for professional development. (5%)

MUSC Minimum Training and Experience Requirements:

A bachelor's degree and one year experience in student services programs.

MUSC Physical Requirements:

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Frequent) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 50 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

Additional New Requirements:

Computer literacy.

Preferred Experience & Additional Skills:

Basic working knowledge of computer-based information systems and data collection and reporting procedures. Must have the ability to establish and maintain effective working relationships with all levels of University personnel. Must work independently with guidance and periodic review by the supervisor. Will have policies and procedures available and will be taught specialized material. Expected to exercise considerable discretion. Must be able to work effectively under pressure while establishing and maintaining cooperative working relationships to be successful as a member of a team. Must possess superior organizational and problem-solving skills. Must possess superior attention to detail. Must have the ability to work independently and manage priorities and timelines in a deadline driven environment. Knowledge of Microsoft Office Suite with an emphasis on Excel is desired.

Additional Job Description

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees