Job Description Summary
The Access Liaison reports to the Director, Enterprise Patient Access in the Patient Access Center. Under limited and indirect supervision, the Access Liaison assumes responsibility developing, leading and managing the patient access strategy for a given ICCE across all locations. The Access Liaison will act as a centralized resource with dual accountability to the Patient Access Center and ICCE Leadership to facilitate patient access and scheduling best practices for referring physicians, patients and others. This role will ensure standardized and consistent scheduling practices, protocols, and procedures across the ICCE, while maintaining ownership of all departmental provider templates to ensure consistent master schedules. The Access Liaison will lead process improvement initiatives in the clinic and the patient access call center to increase patient access.Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type?
RegularCost Center
CC000593 CHS - Patient Access CenterPay Rate Type
SalaryPay Grade
Health-28Scheduled Weekly Hours
40Work Shift
Day (United States of America)Job Description
The Access Liaison reports to the Director, Enterprise Patient Access in the Patient Access Center. Under limited and indirect supervision, the Access Liaison assumes responsibility developing, leading and managing the patient access strategy for a given ICCE across all locations. The Access Liaison will act as a centralized resource with dual accountability to the Patient Access Center and ICCE Leadership to facilitate patient access and scheduling best practices for referring physicians, patients and others. This role will ensure standardized and consistent scheduling practices, protocols, and procedures across the ICCE, while maintaining ownership of all departmental provider templates to ensure consistent master schedules. The Access Liaison will lead process improvement initiatives in the clinic and the patient access call center to increase patient access.
Additional Job Description
Bachelor’s degree and 4-7 years of healthcare experience required in operations, finance, business development, marketing or project management. Master’s degree preferred. Proficient with MS Word, MS Excel, MS Outlook, MS Powerpoint, MS Vizio and MS Access. Advanced Excel Skills including pivot tables preferred. Strong understanding of business, customer service and process improvement is essential. Must be able to communicate with all levels of management and employees, both orally and writing. Must be a self-starter and have excellent critical thinking, problem solving and analytical skills to collaborate with supervisors, department and clinical partners. Lean and/or Six Sigma certification a plus.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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