Manager of Admissions Operations

Provide leadership, management and assistance in the day-to-day operations of the Admissions office. Responsibilities include data and process analysis; strategic guidance and reporting of data, systems and labor needs to support continued growth; and the development of the support staff to best support the office needs.

Job Responsibilities

• Manages, trains, mentors and assists the admissions Advisors in the day-to-day functioning of the admissions operations department.
  
• Creates efficiencies through defining and measuring goals and strategizing ways to improve.
  
• Manages the admission process to optimize efficiency and deliver exceptional service, adapts across various functional areas to resolve challenges and coordinates the timely execution of critical admissions cycle tasks.
  
• Effectively collaborates with leadership, peers, and cross-functional teams to ensure alignment and drive organizational goals.
  
• Drives the admissions annual planning process including assistance in the preparation of and oversight of all application, enrollment and yield related support activities.
  
• Facilitates the accelerated growth of departmental initiatives, including video editing and uploads, application portal advancement, and the development of training materials.
  
• Manage the end-to-end production and shipping of admissions decision boxes, including materials critical to informing perspective students for their decision.
  
• Serve as primary point of contact in handling complex escalation cases or issues identified by Advisors, ensuring prompt resolution.
  
• Direct the enrollment and recruitment event process, ensuring smooth coordination and backend support.
  
• Partner with the Manager of Admissions Information Systems to ensure seamless integration of updates and process changes within Slate.
  
• Supervise the alumni representative programs, providing oversight guidance and technical support while ensuring all functions are coordinated and implemented by the responsible team members.

Skills & Knowledge

• Strong interpersonal skills with ability to develop and maintain collegial relationships.
  
• Excellent communication (written and verbal) skills.
  
• Strong comfort level with data driven decision-making.
  
• Proven strong presentation skills and presence.
  
• Excellent analytical and problem-solving skills as well as a strong customer focus.
  
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
  
• Strategic high-level thinking coupled with the attention to detail necessary for successful planning and execution.
  
• Knowledge of personnel management, supervision and staff training.
  
• Proficient in MS Office, Google Workplace, Dropbox.
  
• Willingness and ability to learn additional software applications as needed.
  
• Demonstrated commitment to diversity and inclusivity and to serving the needs of a diverse and inclusive community with diplomacy and tact.
  
• Demonstrated ability to work with Academy constituencies by building trust and credibility.
  
• A strict adherence to confidential policies is required.
  
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
  
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.

Direct Reports

Admissions Advisors

Position Requirements

Education

• Bachelor’s degree required.

Experience

• 3+ years’ prior operations experience.
  
• Prior supervisory experience of office staff in a similar environment is necessary.
  
• Experience working with adolescents in an educational setting preferred.
  
• 3+ years of Slate or CRM experience.

Additional Requirements

Successfully complete a criminal background check (reviewed every 5 years).
Clean Driving record (reviewed annually).